Privacy Policy Statement

Thank you for visiting the ACRE Capital Real Estate website and reviewing our privacy policy. At ACRE Capital we are committed to protecting, respecting and safeguarding your personal data. As part of our commitment to privacy, we have adopted this Privacy Statement. The extent and type of information we receive about you on our website depends on the information you provide to us through our contact mailboxes and/ or through the registration process on our site.

This Privacy Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you are content with any changes. By using our website, you agree to be bound by this Policy.

Any questions regarding this Privacy Policy and our privacy practices should be sent by email to or by writing to ACRE Capital Compliance Department 6 Heddon Street, London, W1B 4BT. Alternatively, you can telephone 020 3903 4368.

Who are we

ACRE Capital Real Estate is an independent UK based commercial real estate consultancy regulated by the Royal Institute of Chartered Surveyors. We provide clients with a Partner Level service and offer clients independent focused advice to investment sales, purchases and development funding. ACRE Capital Real Estate is the trading name of ACRE Capital Real Estate LLP a Limited Liability Partnership (no. 0C414240). The registered address is 5a Frascati Way, Maidenhead, SL6 4UT.

How do we collect information from you

We obtain information from you when:

1) You subscribe to our mailing list on our website;

2) You ask for access to any of our data rooms

3) You personally ask us to add you to our Investment Sales Mailing List by either verbally providing your details, giving us a business card or request in writing, either electronic or analogue.

What type of information is collected from you

The personal information we collect might include your name, address, email address, phone number, your job description and property preferences.

How is your information used

We use your personally identifiable information to respond to your requests and to provide you with information about ACRE Capital Real Estate services. We may also use your information to:

  • Send you our latest investment sales.
  • Provide property market specific research and thought leadership emails.
  • Provide information about ACRE Capital, our latest deals and information about the team.

Who has access to your information

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send investment sales brochures via email or post). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the ACRE Capital Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our mailing list sign up form, your information is stored in a secure encrypted storage system. If you have any questions regarding the storage of your data, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Anti-Money Laundering

In order to comply with the requirements of the anti-money laundering regulations in force, we will be required to obtain evidence to verify your identity. The required evidence may include sight of your passport, or other identification documents. We will retain this information for the duration of any negotiation and for 7 years post completion of the transaction.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us offering investment sales or market research, then you can email us at confirming your desire to opt-out.

We will not contact you for marketing purposes by email or phone if you have emailed us prior indicating that you do not wish to be contacted. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: or telephone on 020 3903 4368.

How you can access and update your information

The accuracy of your information is important to us. You are entitled to view, amend or delete the personal information that we hold. We are working on ways to make it easier for you to review and correct the information that we hold about you. We store your data in a secure database and also use MailChimp for our mailing list management and email campaigns. MailChimp is fully GDPR compliant and allows you to update your preferences each time we send you an email.

MailChimp s GDPR policy can be read here.

In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:, or write to us at: ACRE Capital Compliance Team, 6 Heddon Street, London, W1B 4BT. Alternatively, you can telephone 020 3903 4368.

You have the right to ask for a copy of the information ACRE Capital hold about you (we may charge 10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, the ACRE Capital website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union ( EU ). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018